RockWin Casino Data Protection & Privacy Policy

At RockWin, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our online casino services at rockwin.io. By registering an account or using our platform, you agree to the terms outlined in this document. We encourage you to read it carefully, as it governs how we handle your data as an operator.

1. Who We Are

RockWin Casino is operated by Metlait SRL, a company incorporated in Costa Rica (registration number 3-102-911867), located at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801. We hold an E-gaming licence issued by the Tobique Gaming Commission (Licence No. 0000064). As the data controller, we are responsible for ensuring that all personal information you provide to us is handled lawfully, fairly, and transparently.

Here at RockWin, we are committed to maintaining the highest standards of data security. If you have any questions about this policy or how we process your data, you may contact us at support@rockwin.io.

2. Information We Collect

When you use our services at Rock Win, we may collect several categories of personal data. This information is necessary for us to provide you with a safe, legal, and enjoyable gaming experience.

2.1 Registration and Account Data

• Full name, date of birth, and country of residence
• Email address and contact details
• Username and account credentials created during RockWin casino sign up
• Copies of identity documents submitted for verification purposes

2.2 Financial and Transaction Data

• Payment method details (e.g., card information, e-wallet identifiers, crypto wallet addresses)
• Deposit and withdrawal history, including amounts, dates, and methods used
• Information related to RockWin casino deposit methods and transactions processed on your account

2.3 Technical and Usage Data

• IP address, browser type, and device identifiers
• Login timestamps and session activity
• Pages visited, games played, and interactions with our platform
• Cookies and similar tracking technologies (see Section 7)

2.4 Communication Data

• Messages sent to us via live chat, email, or WhatsApp (VIP support)
• Survey responses, feedback, and support tickets
• Marketing preferences and communication opt-ins

3. How We Use Your Information

At RockWin, we use the information we collect for clearly defined and lawful purposes. We do not sell your personal data to third parties. Below are the primary ways we process your information:

• Account management: We use your data to create and maintain your account, including your RockWin login credentials and profile settings.
• Identity verification (KYC): We are legally required to verify your identity before processing withdrawals and to comply with anti-money laundering regulations.
• Payment processing: We process deposits and withdrawals using the information tied to your selected payment methods.
• Bonus and promotion delivery: We use your data to apply eligible bonuses, including our welcome pack and ongoing promotions, to your account.
• Responsible gambling: We monitor gameplay to identify potential problem gambling behaviour and to apply self-exclusion or limit tools where appropriate.
• Fraud prevention and security: We analyse usage patterns and financial transactions to detect and prevent fraudulent activity.
• Customer support: We use communication data to resolve queries submitted via live chat or support@rockwin.io.
• Marketing communications: With your consent, we may send you updates about new games, promotions, and offers at RockWin online casino.
• Legal compliance: We retain certain data to meet obligations under applicable laws, including gaming regulations and financial reporting requirements.

4. Legal Basis for Processing

Our RockWin platform processes your personal data on the following legal grounds:

• Contractual necessity: Processing is required to fulfil our agreement with you when you register and use our services.
• Legal obligation: We are required by law to verify identities, prevent fraud, and comply with gaming licence conditions.
• Legitimate interests: We may process data to improve our services, prevent abuse, and ensure platform security.
• Consent: For optional communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

5. Data Sharing and Third Parties

We at RockWin do not sell or rent your personal data to third parties. However, we may share information with trusted partners to deliver our services effectively:

• Payment providers: Visa, Mastercard, Neosurf, MiFinity, eZeeWallet, Skrill, Neteller, Trustly, Noda, Paysafecard, and cryptocurrency processors require relevant financial data to complete transactions.
• Game providers: Software studios such as Pragmatic Play, BGaming, NetEnt, Play'n GO, and others may receive limited technical data to deliver gameplay.
• KYC and compliance services: Third-party identity verification providers assist us in fulfilling regulatory requirements.
• Dispute resolution: If a dispute arises, we may share relevant information with our ADR provider, EGIS (disputes@egis-adr.com).
• Regulatory authorities: We may disclose data to the Tobique Gaming Commission or other competent authorities upon lawful request.

All third parties we work with are contractually obligated to handle your data securely and in accordance with applicable privacy laws.

6. Data Retention

Here at RockWin, we retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. In most cases, we retain account and transaction data for a minimum of five years following account closure to meet legal and regulatory obligations. After this period, we securely delete or anonymise your information.

7. Cookies

Our Rock Win website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and improve our services. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted).

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform. For detailed information about the cookies we use, please refer to our Cookie Policy.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding the personal data we hold about you:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete information.
• Right to erasure: You may request the deletion of your personal data, subject to our legal retention obligations.
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances.
• Right to data portability: You may request a machine-readable copy of your data to transfer to another service.
• Right to withdraw consent: Where we process data based on consent, you may withdraw it at any time without affecting prior processing.
• Right to object: You may object to processing carried out under our legitimate interests, including direct marketing.

To exercise any of these rights, please contact us at support@rockwin.io. We aim to respond to all verified requests within 30 days.

9. Security Measures

At RockWin, we implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include SSL encryption, secure servers, access controls, and regular security assessments. While we strive to protect your information, no system is entirely risk-free, and we encourage you to use a strong, unique password for your RockWin casino login.

10. Restricted Countries and Geographic Limitations

Our RockWin services are not available to residents of certain countries, including but not limited to the United Kingdom, United States, Russia, Ukraine, and other jurisdictions listed in our Terms and Conditions. We do not knowingly collect personal data from individuals located in restricted territories. If we become aware that a user is accessing our platform from a restricted region, we reserve the right to close the account and retain data only to the extent required by law.

11. Minors

We do not knowingly collect personal data from individuals under the age of 18. Our services are strictly intended for adult players. If we discover that we have inadvertently collected data from a minor, we will delete that information promptly and close the associated account.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our RockWin platform. Your continued use of our services following any updates constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data at RockWin Casino, please do not hesitate to reach out to us:

• Email: support@rockwin.io
• Live Chat: Available 24/7 on rockwin.io
• Dispute Resolution (ADR): EGIS — disputes@egis-adr.com

We are committed to addressing your privacy concerns promptly and transparently. Thank you for trusting RockWin with your personal information.